As this item is made to order or customized according to your specific preferences, it will not be suitable for a resale to another customer. Returns aren't eligible. Items like ski mask are a hygeine concern. Handmade items require time and materials to create. If you decide you don't want the item after it's made, the cost and effort that went into the item will not be recoverable therefore money is nonrefundable. You may have personal preferences relating to colors, textures, or design that are fulfilled at your request. If you change your mind after receiving your product, refund/return is not valid.

Returns are acceptable 24 hours before your item is starting to be made. If for any reason your item starts unraveling after 1-3 days of receiving the item, I will redo the item for you or refund you your money if necessary.

At LeedlesNeedles, we offer local pickup or delivery for our customers in the Westchester area. At checkout, simply select the pickup or local delivery option to ensure that you get your custom crochet products in no time. We understand the importance of convenience and strive to make the ordering process as seamless as possible. Feel free to contact us with any questions or concerns about pickup or local delivery.

When a product requires production outside of the regular production schedule, a supplementary charge of $10 will be incurred. This additional fee is instituted to account for the increased expenses associated with expediting the manufacturing process and acquiring the necessary supplies promptly.

The $10 surcharge encompasses several factors including working outside of the normal business, supplies being expedited and any additional resources needed to complete your order.

It's important for customers to be aware of this surcharge, as it reflects the commitment to providing a product promptly while compensating for the extra efforts and resources involved. Transparency about these additional costs helps manage expectations and allows for a smoother transaction process.